TurboTax Live includes a SmartLook option. When talking to an expert, you’ll have the option to get guidance right on your screen with SmartLook. You can see the live expert (they can’t see you) as they guide you by drawing on your screen and providing the answers you need to file confidently. (Available on a computer and in the TurboTax mobile app; not available when using a web browser on a mobile phone or device.)
Please read the TurboTax FAQ, listed below, to learn more about TurboTax Live.
https://ttlc.intuit.com/replies/6071042
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