All your medical expenses are added together and entered on one line on your federal tax return. TurboTax includes categories to help you get organized.
If you are unable to enter anything in the medical professionals’ box, move to the end. TurboTax will ask about "any other medical expenses." You can enter doctors, dentists, etc. as a description and the amount.
Also try signing out of TurboTax and signing back in. And clear your cache and cookies.
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