@LaceyHutson What software did you use? If you used the CD/download you could not use the "Live" feature and get help from a CPA. That is only available to users of online software. And...with online, your fee is the same whether you e-file or mail the return. The fee is not for e-filing----it is for using the software --- so you will not get a refund of your fees if you have to mail it for some reason.
If you used the CD/download and paid for the state e-file and were unable to e-file the state returns you can ask customer support for a refund of those state e-file fees.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 9 p.m. Pacific time
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
