tsimm2018
New Member

Logging into TurboTax I see someone else's information, including full name, date of birth and social security number. Has anyone else seen another user's information?

 
CarissaM
Intuit Alumni

Get your taxes done using TurboTax

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tsimm2018
New Member

Get your taxes done using TurboTax

That is what I tried first. They failed to fix the problem and I tried repeatedly to reach them again and couldn't get through. The automated system keeps telling me to change my password, which is not the correct solution.

tsimm2018
New Member

Get your taxes done using TurboTax

Every TurboTax user should be concerned that users can see other user's private data. TurboTax is showing me someone else's name, DOB and SS# instead of my own.