@ mentalisttam wrote:
Logged out, cleared out cache, opened up private window, logged in through the fidelity link, still the same price of $70. Even tried logging in with a browser I've never used for Intuit as a second test and it's the same.
Sorry, but I don't have any further suggestion. Perhaps it would provide the discount when you actually went through the payment screens in the FILE section, but I don't have any way to know that or test it. However, it "should" allow you to review your order before choosing a payment method. Or was it an Order Review where you originally saw that it was going to charge you $70 instead of $55, so you asked the question here?
I would think, however, that the discount, if it's going to be applied, should show up in both MY FEES and the Order Review, so I'm not sure why it isn't for you. If someone pays without the discount, TurboTax will not normally refund it. So it's important to get it worked out before paying. AND you need to get it resolved as soon as possible, since the price increase may be coming as early as Monday, March 1.
Here's how to speak to TurboTax Support. They are open a little while longer tonight, and then reopen early in the morning.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Or you can use this contact form to get a phone number:
https://support.turbotax.intuit.com/contact
If you use this method, for the issue just say billing issue without quotes.
Please report back on your results.
