TiffanyL
Intuit Alumni

Get your taxes done using TurboTax

@raider3416, please use the steps provided below and create a diagnostic file. We want to see if this is a program error or if you are not understanding the calculation correctly and assuming it's wrong:

 

1. Sign in to your tax return in TurboTax Online.

2. Go back into your return.

3. Find My Tax Tools in the left menu Select Tools.

4. In the Tools Center, select the Share my file with Agent link toward the bottom of the list.

5. You’ll see a message about creating a diagnostic copy of your tax file. Select OK.

6. After you click ok you’ll see that A protected copy of your return has been sent along with your 6 digit token number.

 

You can then provide your token number here so that we can look deeper into this issue for you.

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