We'd like to take a deeper look at your specific situation. Please attach screenshots, detailed instructions on where you are in the TurboTax Program and a token number. (This token number gives us your tax file with all your personal information removed)TurboTax Online: Click Tax Tools in the menu to the left.Click Tools, and thenClick Share my file with Agent.A pop-up message will appear. Click OK to send the sanitized diagnostic copy to us.Provide the token number that is generated onto this thread.TurboTax Desktop:Select Online menu if the customer is using Windows. Select “Help” if using a Mac.Select Send Tax File to Agent.
A pop-up message will appear, and the customer will select, Send. If using Mac "Send Tax File to TurboTax Agent" Note: Desktop will save a file to your computer unless you uncheck the box.
Another message will appear. Provide the token number that is generated onto this thread.
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
