Cache and Cookies shouldn't affect H&B desktop software.
1) Make sure the file being created and save is being saved only to the main system hard dis...and not to some usb-connected storage, nor to any cloud drive.
2) Try doing a file Save before accessing the Personal Info section, but after making sure those Refund-applied $$have been added in.
Other than #1)...it's a puzzle....it's not being saved on a brand new SSD drive? ...nor to a pwd protected directory?
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
