@TerukoL , This is not the issue. Please read the comments.
There is a big bug in the TurboTax system that is affecting many customers, this is an IT issue and so far they haven’t done anything to fix it; customer service cannot help with that just IT service; and the only solution we received is: create a new account, forget the time you spent filling the information for your 2020 taxes, and also for the ones that have been using TurboTax for other years, now you will have to use multiple accounts. The, "One account, everything Intuit" makes no sense, as you have to create a new account. This is not acceptable.
Is unbelievable, no professional at all. Turbo tax has a Product Liability with their customers, and many have been affected, they have responsibility for the defective product.
This is causing clients to waste a lot of time, and the worse is that they do not follow up or give any solution to the problem. This is absolutely unprofessional from Turbotax, it is very frustrating.
No follow-ups, no IT response, and no resolution, very disappointing.
TurboTax experts, please stop responding with the same solution that does not fix the problem!!!!, escalates the bug to someone that can help to solve it.
