@Maui1977 wrote:
How do I get my 2019 tax information when I don't remember my TurboTax old user name and passwords so I can get my AGI information? I have tried using the IRS. transcript request form but it doesn't recognize the information that I put in and it tells me to wait 24hrs. before trying again. I have tried that method three times now.
Thanks
You have to sign onto your 2019 online account using the exact same User ID you used to create the online account.
Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.
Use this TurboTax account recovery website to get a list of all the User ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery
If none of the user ID's received will access your 2019 account, then use the option shown in blue on the account recovery website, "Try something else"
