WOW guys! So I just spoke with an agent again and she was able to solve the issue with the online version. So I just had to input the amount from Box 1 into Box 16 "state distribution" (even though on my original 1099-R that I received my Box 16 was blank) and it resolved the error and allowed me to e-file without any issues. All numbers stayed the same for refunds without any issues. Glad an agent was finally able to resolve this and I hope this post helps anyone else that has this issue.
