@msfin19 wrote:
No response from TurboTax, considering I’m paying $140+ to do my own taxes, I’m not happy right now.
You can contact TurboTax support again
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Or -
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Or -
Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)
Suggest you also try these procedures -
Check that your software is at the latest release. Click on Online at the top of the desktop program screen. Click on Check for Updates.
Once updated or verified the software is at the latest release, save your return and close the program.
Re-start your computer. After re-start open the TurboTax program again.
Verify that you have answered correctly all the questions asked about the child as a dependent.
You chose My Child, that the date of birth is correct in the format MM/DD/YYYY, that the child lived in your home for the Whole Year, that the child did NOT provide over one-half of their own support, that there was NOT anyone else in the home providing support to the child, that you and your spouse (if applicable) were the legal parents of the child, that the child has a valid SS number and the box for not valid for employment is NOT checked.
If all is correct then go through each section of TurboTax under Federal, Wages & Income, Deductions & Credits, Other Tax Situations. After completing those sections go to Federal Review and check your entries. After completing Federal Review if the credit for the child is still not showing, the next thing for you to do is to uninstall the TurboTax program and re-install. This should remove any errors or conditions preventing the child from receiving the credit.
Note - Uninstalling the software does not remove the tax data file for your tax return.
