@eealtshuler Are you using the Online version for 2020? What did you use for 2019? If you used Turbo Tax you should be transferring from the .tax2019 file not the pdf. Where is your 2019 return?
If you log into the same account it should automatically transfer.
It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/
If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.
