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How do I find a state tax question that I think I entered incorrectly? I checked a "Yes" box on line 5? and I don't understand why it deleted my refund amount. Help!
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You may need to contact an agent for assistance with this. This FAQ will provide you with the steps to contact an agent.
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You can try doing state over. Delete the state and then re-add it.
To delete your state return see this….
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-delete-my-state-return-in-turbotax-on...
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Thanks, SForrestLO, but unfortunately, talking to anyone at Turbotax involves a fee and I'm not willing to pay $35 to answer a simple question for my simple taxes.
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Thank you, VolvoGirl. I didn't see where to delete my state taxes, so thanks for pointing that out. I did my state tax from the beginning and that question never popped up, so I received my NYC School Credit, as I do every year. I can only assume that when I was directed to complete an un-usual question on the first go-round, that that was a glitch with Turbotax.