@Stanefird wrote:
So I have purchased TurboTax Premier. When I tried to install it, I was told I had to upgrade or use the online version. I don't really have the desire or money to purchase a new PC that is strong enough to run Windows 10, so I chose to do the online taxes. I was led to believe that since the product has been purchased, I would have the opportunity to enter the license code and get to work. Well I got to work, finished my taxes, but can't find where to enter the license code. Did I miss something?
A license code is only used with the TurboTax software installed on a personal computer, not with the online editions.
If you purchased the TurboTax desktop CD/Download software then you should request a refund.
Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/
