@peachy1960 wrote:
I've done this. Multiple times. I continue to get this message. Our records indicate that you are not entitled to efile one or more formsets. I suspect the problem is that for whatever reason, when I paid my fees, the fee for the state return was not collected. I don't know how to go back and pay it now. Any ideas?
See this TurboTax support FAQ for checking your fees - https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...
The payment of TurboTax account fees would be in the File section on Step 1.
Contact TurboTax support for assistance with this issue with formsets.
Support is open from 5am to 9pm Pacific time
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Or -
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Or -
Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)
