Hi@VolvoGirl ,
Yes, I saw the post by critter (?). It is a useful consideration for the future, but not particularly helpful while in the midst of trying to deal with a TurboTax failure. There are a few reasons, some are personal preference. I know someone that likes to have taxes and such thing on a computer that is isolated from external connections. They don't even file electronically. They print and mail. The idea being they keep external connections to a minimum (both in number and duration).
But I think that is an aside issue. The product doesn't function as intended. The customer purchased a CD that is supposed to allow both CD installations and/or download installations. It doesn't.
