Get your taxes done using TurboTax

Don't have a solution but observe the follow crash sequence and work around sequence for me.

 

2020 TurboTax Deluxe build 2020.r14.034 (2/3/2021 build date)

macOS Big Sur 11.2 on 2015 Macbook Pro 13"

Seems like the latest TTax and macOS version

 

1. Had 2 returns open and just crashed.

2. Launch post crash will trigger a window to send report to TTax. Window heading "It looks like we hit a snag"

3. Sent a report

4. Next launch briefly flash update window and crashes

5. Go through complete uninstallation + reinstall sequence for macOS per this link

       Remove and reinstall TurboTax for Mac (intuit.com)

6. Launch Turbotax, install all updates, get the send crash info to TTax screen "It looks like we hit a snag" If you send a report, next launch will be crash again and back at step 4.

7. Only work around is to never send a report and just kill the "It looks like we hit a snag" popup window. then TTax will work. Downside is having to kill this send report window on every launch.

 

This launch crash seems to require cleanup of every Turbotax installation on the computer. I fixed my 2020 install with above procedure. But 2019 still crashes at launch and probably require same full uninstall+reinstall+kill send crash report window steps.

 

Hope TTax gets this, I obviously can't send them a crash report haha.

 

UPDATE : When to quit the crash report window seems to matter. If quit too early, future launches will startup with multiple crash report windows. Best time to quick this windows seems to be after all the software is updated after a reinstallation and turbotax is just waiting for user's input (opening a return or do something on the return that is opened)