Hey @JeanneLO ,
Just a thought, if you read the thread, I think the question will be obvious and perhaps you, as an employee, can escalate this issue within TurboTax. Summary: once an installation is made from a purchased CD (using the computer's CD/DVD drive), the license cannot be used to make a download installation (despite the directions on the TurboTax CD packaging). @macuser_22 reports that this is a known issue to TurboTax, yet the problem persists and TurboTax customers spend ridiculous amount of time on the phone with TurboTax customer service agents that are oblivious to the issue or how to deal with it. It is only the beginning of February. Does TurboTax think this problem is going to mysteriously disappear as more and more people start doing their taxes? I hope you can put this issue before someone in TurboTax with the authority to do something.
