You may reach out to a Turbo Tax representative by following the steps here: Contacting Turbo Tax

I have used Turbo tax for 6 years now and beginning with last year you started charging me when I kept hitting the FREE tax advive. This year again I was charged $150 for federal and $20 for State. Then I open my email this morning after I filed and they're offering $20 off to file before April 1, 2021. Where are my breaks with using this service.I might as well take them to a tax accountant and save the hassle of doing this on  my own.

How do I get my $20 promo?

Frustrated

That Promo was not available at the time you did your taxes.  Please call customer service to see if they can assist you.  Please use this link:  TurboTax Customer Service