@Deborah-71 "I have tried several times to say forgot password, but it keeps asking for my phone number, which brings me back to the yahoo address connected to my daughter."
It sounds like you are in a loop because you were either already logged in with the other User ID, or you had logged out but had not cleared your browser, so it's remembering you. Follow the steps below using the Account Recover Tool exactly like I've indicated after first logging out of everything and cleaning the browser to avoid that loop.
You can have up to 5 accounts that use the same email address for notification purposes, but each User ID must be unique. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.
To get a list of all your User IDs, reset passwords, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first, but read the NOTE below first to avoid a loop. If unsuccessful using the phone number, if necessary, then clean the browser again with the steps below then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number and email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
If you're still having trouble after all that, here's how to phone TurboTax Support:
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Or you can use this contact form:
https://support.turbotax.intuit.com/contact
