This is exactly what happened to me. Nothing on line 12 and an amount in 14. Then when I try to erase the 12a amount my refund gets reduced back. After also speaking to representatives, one suggested to wait one week as they are updating the forms everyday as the filing doesn’t start until the 12th. Sadly no one could explain or help me with anything and that was the only recommendation. So the only advice I was given was to wait and try again in one week and if the issue was not resolved within a week internally then they would refund me my payment for the service.
