@ frankwendt wrote: "Then I went on line direct and not through my account with Turbo tax and bought just Kansas. No problem with the Credit Card. Worked on the first try. "
How did you buy a standalone state software product online outside of your TurboTax product or outside of a TurboTax account? "Who" did you buy it from???
Hopefully, you didn't do an Internet search and bought from an unknown retailer. There are some scam sites out there.
This is a public user community forum, not a direct route to TurboTax Support. So no one here will know where you purchased, and can't help you with any account-specific billing issue anyway. Here's how to speak to someone from TurboTax Support:
TurboTax has several phone numbers assigned according to one's particular issue.
This form will provide you a phone number for your issue:
https://support.turbotax.intuit.com/contact
Indicate your product and type state software billing issue without quotes in the issue line, then follow the prompts.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
