@suetif wrote:
I purchased a new Windows 10 laptop in Nov 2020 just so I could still use Turbo Tax. My old laptop, that I have been using for years, was Windows 7. The new one is an upper level Dell that has more than I actually need for anything I run. But Turbo Tax It's Deductible screens won't work when trying to download directly to Turbo Tax, even with the change to the Display resolution as recommended by others.
Try this -
Close the TurboTax program, save your work.
Right click on the TurboTax icon
Click on Properties
Click on the Compatibility tab
Check the box Run this program as an Administrator
Click on Apply and then on OK
Start the TurboTax program and see if the problem still exists
