You will need to contact customer support.
That is a bug created this year by how license codes are treated when installing from the CD. In the past you were required to create a TurboTax account when installing if you did not have one so the license could be associated with you. For 2020 that is no longer required so, the CD install creates a dummy account for the CD to show the license has been used, so when you try to install download the license code finds that dummy account and says it has been used.
I do not know of any way they can fix this (other than manually pushing you a download with a new license code) because it is not possible to change the software that has already been pressed onto CD's that have been sold or are on store shelves.
As long as you install from the CD - no problem, but if you first install from CD and then try to install from download you cannot.
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
