An e-file return requires an SSN or an ITIN in the spouse field (or any applicable field). It is automatically blocked from e-file per IRS requirements.
If you do not have an ITIN for her and you plan to file by leaving it blank, then your only option is to mail the tax return with an explanation.
You can contact us to inquire about a possible refund because you did not understand that the IRS would not accept an e-file return in your situation.
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