AkinaLO
Intuit Alumni

Get your taxes done using TurboTax

@psbell Please consider clearing your cache and deleting your cookies. Also, try refreshing your browser and even try using a different browser. 

Here are two articles that will show you how to clear the cache and delete cookies. 

How to clear your cache - Community 

How do I delete cookies? - Community 

  

Another option would be to take a picture of your w2 which would be done through the app. Please review the article below.  

How do I take a picture of my W-2 in the mobile app? 

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