@ chas1103 wrote:
The jury is still out on my 2020 program issue. This morning I booted up and the TurboTax program came up normal. If I continue having intermittent problems, I will uninstall the 2019 program first. If that doesn't solve the problem, I will try the fix instructions supplied by TurboTax. Let's hold for now and I will post when I think the issue is resolved.
(Please note that I have always left the previous years program installed until I am through filing for the present year, with no problems.)
There shouldn't be any problem with having more than 1 tax year of the program installed. I have both 2019 and 2020 TurboTax installed now, and have previously had up to 4-5 years installed simultaneously before. See the tip I provide below on making sure your system configuration stays constant.
A number of folks who have the continual reactivation problem are using some sort of USB device with their system which turned out to be the culprit. Have you been launching TurboTax sometimes with a USB drive connected, and sometimes with a USB drive not connected? TurboTax can see that as a configuration change and prompt for a license activation thinking it's a different system.
For example, see the following info which has helped several:
If you are asked for reactivation when you have a USB drive plugged into a USB port at the same time you are launching TurboTax, then remove the USB drive. Then try launching the TurboTax program again. See if that solves the problem.
Or try it the other way around. i.e., if you had a USB device plugged in initially when you installed TurboTax originally, but don't now, then plug it back in and try.
