I have been on the phone with turbotax support for 55 minutes. It's mostly silence while the support rep is engaging in an online chat with 2nd level support reps who are giving her useless info.
I explained several times that I have the Amazon download of Turbotax and the patch level is from October. It's nearly 50% cheaper than the Intuit version, which is what I've used the past several years. I don't care if there are Amazon ads/etc. embedded in it. It works very well to the point that I can't justify spending nearly 2x more for the Intuit download.
She directed me to the manual update page for WINDOWS. I told her I have Mac, and she said the download should still work. To humor her, I downloaded the EXE file and told her - again - that the file is incompatible with Mac OS. She went on to ask what error message I was getting. !@(#*&$#(*$
I explained to her that there is apparently a more recent patch of Mac Turbotax that should resolve this issue and that's all I'm really trying to get. She's had me on hold for over 15 minutes while she said they are trying to get one to "push out" to me.
Here's a valid question: If it's so easy to download a manual Windows patch, where is the same kind of link to download the Mac patch?
