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I thought for a minute that it might be a problem with "US-East-2"  (naively thinking that's the server being used)

But that's what I go thru too, with my login (and Chrome), and it logs on right away.

 

So still a puzzle, unless it's some aggressively set firewall thing on the personal computer.

 

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*