Thank you Kat!
Yes, I am a Turbo Tax Advantage member, have been for several years. As I said, something happened with my payment method this year, which led to the initial notifications and attempts to fix.
This was followed by three separate calls to Support, three "fixes", and three assurances from the support people that "it all looks good".
I have now spoken to a fourth person (apparently at a higher level than the first three), and it appears that he may have fixed it. At least, I can see that the payment has gone through, and I got an email confirming the order. Frustrating that it took four calls and two months. No CD yet, but the email suggests that it's in the works.
(That fourth guy also said to be on the lookout for a survey, in which I intend to give him him good marks, but it's been a while now, and I haven't received that.)
