@sraple wrote:
But it never gives me any option to enter to 2019 info, never asks if my income decreased in 2020 or any of that. I click on your family, the first tab is child tax credit and it immediately says “sorry you don’t qualify for this credit.” When I click on “why don’t I qualify?” It says “we see you have a qualifying dependent but based on your income you don’t qualify for this credit.”
Did you follow the procedure as posted by @Irene2805 ?
Did you see the screen shown in the answer?
If not, clear your tax return and start over.
If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over. Click on Tax Tools on the left side of the program screen while working on the 2020 online tax return. Click on Clear & Start Over.
