xuser2020
New Member

2020 TurboTax waiver to use windows 7

After 11 years of using TurboTax I will not be a customer anymore. I will not upgrade my windows computer for 1 program. Intuit should at lease offer a waiver to use the newest software on Windows 7. I understand the risks of using an outdated OS. I have a good firewall, virus software also I rarely use windows 7 computer online. Getting TurboTax updates is one of the few times computer is even plugged into network.

Thank you Intuit for providing a good easy to use tax software.

 

Good bye

chl11942
Level 3

Get your taxes done using TurboTax

They have forced me to update Mac OS every 2 years with TurboTax Download/CD for Mac.

MapleHillGang
Level 1

Get your taxes done using TurboTax

totally agree I purchased the CD and now I am unable to use it now what?

mesquitebean
Level 15

Get your taxes done using TurboTax


@ MapleHillGang wrote:

totally agree I purchased the CD and now I am unable to use it now what?


Without any info, I'll assume you have Windows 7, since that is the title of this thread you're posting in.   2020 TurboTax requires Windows 8 or higher.   Windows 7 is not supported.

 

If you wish, you can use Online TurboTax instead to prepare a 2020 return, since it uses a browser.  But it's a separate product, and your CD purchase will not qualify to pay for Online TurboTax.  So you can ask for a refund for the CD.

 

If the store/site where you purchased the CD won't give you a refund, you can use this online refund request to seek a refund from TurboTax.

https://ttlc.intuit.com/community/tax-topics/help/how-do-i-request-a-refund-for-my-turbotax-product/...

 

If you have any problem, here's how to speak to someone at TurboTax Support.

Hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

 

You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact

MapleHillGang
Level 1

Get your taxes done using TurboTax

I have windows 7 on one PC windows 8 on another & just purchased one with windows 10 so I could actually just finish my taxes