If the 2019 return was rejected then your only option now is to print, ink sign and mail in the return.
If the return was accepted but stopped for ID verification and you did the verification and the IRS site says it is still in processing ... then all you can do is call to see where you are in the system now ...
Try calling to check the status of your refund at the IRS website.
https://www.irs.gov/refunds
800-829-1040
First choose your language.
Then 2
Then 1
Then 3
Then 2
When asked for SSN do nothing it will ask twice
Then 2
Then 4
You should then be transferred to an agent, but there is likely to be a long wait.
If they can't assist you can try the Tax Advocate in your state. most are working remotely and have a backlog.
https://www.irs.gov/advocate/local-taxpayer-advocate
