@cjbnd1978 wrote:
I tried all the solutions to this "spontaneous connection issue you recommend. I sent 3 messages to you last week about this problem. No response at all. (Do any human beings at Intuit actually see these messages?) I waited a week to see if an update might fix the problem. It did not. Decided to return the CD I bought and exchange it for another. I had the same results with the second CD. I tried using both the first and second license codes to download instead of loading from the CD. Same results. I have used TurboTax exclusively for well over a decade and I have TT 2011 - 2019 still loaded on my computer - and have never had a problem using it.
Specifically, when I click on anything to start on the state return, the program immediately aborts. When I click on the Update or Start button to enter certain deductions the program immediately aborts. Another version of TT is not running on my computer. I will wait until January 16, to hear from you about how to really fix this and/or will load the latest update that day. If the problem persists I will return the software for credit and switch to H&R Block or some other tax software, and won't be purchasing your product again.
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