I did call and walked through the message that kept showing instead of the file downloading, did this with the agent, we both saw this multiple times.
I paid for the 2020 SE version while I was on the call. I think once my payment went through, now the downloads are working.
I also found this link detailing where I was going in my account, it just wasn't downloading before I paid for this years software.
https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/00/270...
