@jduke99 wrote:
Hi,
I am having this same issue with being unable to download the 2019 (or 2018 or 2017) .tax files from the TurboTax site. It is saying I am not eligible to download prior years, and when I look at the Chrome info, it says:
"dotTaxExists": true,
"dotTaxEntitled": false,
I have purchased the 2019 desktop version and have started a new 2020 TurboTax Online session using the Premier version. But I just can't seem to download the .tax file. Any guidance as to what I need to purchase to flip the dotTaxEntitled flag to True would be very helpful. I have submitted a request for all my data at Intuit Privacy but that can take up to 45 days.
Thank you!
Contact TurboTax support for assistance with this problem.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Or -
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Or -
Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)
