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And if you claimed excess Social Security withholding.  Are you married?  If you filed a joint return and both spouses have W2s you have to enter each W2 under the right name or it will look like all the W2s belong to only 1 person and too much social security tax was paid for that 1 person. And by assigning both W2s to the same person the program wouldn't know a W2 is missing from the spouse. It just would think they are both for you.

 

What year?  I would check over your return and see if you can see anything wrong especially in the payments section 1040 lines 17 & 18. Make sure you agree with all the amounts listed. Like is the difference the same or close to the refund you got last year? Maybe you put down that you applied last year's refund to this year? Or you put down you made a payment with an extension or paid an estimated payment that you didn't make?