@eawb1988 wrote:
I have exhausted those options, and am constantly redirected to a robot, or the turbotax chat says that human support is not available, and has been saying that for the entire day. I have used twitter, and haven't gotten a response.
Try this -
Start a 2020 online tax return with the Free edition with the same User ID you used for the 2019 online tax return. The 2019 tax data should transfer to the 2020 return. The links in the left column should be active. Click on Upgrade. Then select Plus as your upgrade.
Once you have upgraded you can use the Help in the upper right corner of the online program screen. Click on Contact us
