@eawb1988 wrote:
I followed all the steps to efile the state return. Why didn't turbotax file the return? Because of this mistake, I will not be able to receive the $335 extra credit grant my state provided to all parents. I filed and transmitted my state return, and turbotax made the mistake. How can I complain to them? Their online chat and phone numbers will not allow me to talk to a live human.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Or -
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Or -
Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)
Or -
On every TurboTax web page, including this one, scroll down to the bottom of the page and click on Contact Us
