I Purchased Quickbooks Self-Employed + TurboTax Bundle in 2018 which includes 1 Federal & 1 State tax filing... I sent my QB data to TurboTax and did the filing process... at check out its asking for 200+$ to file. I spent over an hour with TurboTax “expert” support looking into it and then he said they will look into it and get back to me within 24 hours as well as send me an email with a ticket number for reference and a survey for his performance. I received no answer, no email, nothing, as far as I can find on the account there is no record of the ticket at all. Customer support being full of liars and excuses is no surprise here, however my issues remains, why am I being charged and how do I fix it?
If you download the quickbooks self employed app from the market and sign up to use it it still offers the same thing I purchased, how do I apply it to the actual filing?
