Did you transfer from the right account? Maybe you have another account? It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/
And if it transferred over wrong I would go back and double check your 2019 return. Maybe a W2 was entered under the wrong name then too. And maybe from before then. That has been a problem. Usually gets noticed if Turbo Tax gives you the excess Social Security Credit for paying in more than the max. Check 2019 line 18d (from Schedule 3 line 11).
