@544ihonzriudin4f wrote:
Thank you for the response. Unfortunately I cannot download the .tax file for 2017. When I click the link to download the file. it opens another page and says "To download your prior-year TurboTax returns, just get started with your 2019 tax return in the TurboTax product that's right for you." I haven't done returns for 2018 or 2019. I have no reportable income, so no need to file for those years.
That sounds more like you have a cache situation with your web browser. If you are signing onto the TurboTax account with the correct User ID you used to create the 2017 account, you should not receive any type of message when trying to download either the PDF or the .tax file.
Close any TurboTax windows. Clear cache and cookies on your web browser. Close the browser and then re-open the browser. Sign back onto your TurboTax account - https://myturbotax.intuit.com/
If the problem persists try changing your web browser. Google Chrome or Mozilla Firefox are reliable web browsers.
