@stephaniesomethingmusic
Not sure where you are having issues ... the userID is usually NOT your email address. And TT doesn't ask for a copy of your ID. So start by calling TT support and go from there :
See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489
Or –
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Or –
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Or –
Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)
Or –
On every TurboTax web page, including this one, scroll down to the bottom of the page and click on Contact Us
