One thing you might try, is to try a different browser. One year, Edge (or was it IE 11) wouldn't allow a download selection for a month or two, where Chrome would. Unfortunately EDGE is using the Chrome software set at some level now...so those two might give the same results, and you may not want to install yet another browser provider. But separately, try any browsers you have anyhow.
Yeah, a shot in the dark.
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
