@suetif - is your computer new (purchased after Oct 10, 2020) or does it have Windows Version 2h02 (you can check this way: start button > Settings > System > About)
if yes, then there is a known Turbo Tax issue, I surfaced this to Turbo Tax in early November and am on their master list waiting on resolution. In other words, 'they know' and they know the problem is going to grow as more people upgrade their computer.
if no, then suggest calling TurboTax as the problem is elsewhere. Did you turn off your firewall and virus softwares? that is what they are going to walk you through.
@SteamTrain - I was going to wait until then end of this week to call TurboTax again. Figure they normally provide software pushes on Thursdays and nothing got done during Thanksgiving week. Since I am on their master list, I am supposed to get an email when they think they have fixed it and have not received anything yet. (Just tried to uninstall and reinstall to see if maybe it was fixed and it is not).
