Purchased what product?
The TurboTax online editions for tax year 2019 have permanently shut down to make way for the tax year 2020 online editions.
To complete and file a 2019 tax return using TurboTax you would need to purchase, download and install on a personal computer one of the 2019 desktop editions from this website - https://turbotax.intuit.com/personal-taxes/past-years-products/
A 2019 tax return can only be printed and mailed, it cannot be e-filed.
If you purchased one of the TurboTax 2019 online editions contact TurboTax support and they can push a 2019 desktop installation file to your download account at no charge - https://support.turbotax.intuit.com/contact/
