I have called at least once a week since August. Sometimes I get a recording that due to high volume, they can’t take my call and to try calling back the next business day. Other times, I’ll wait on hold for 45 minutes or more to have the call dropped. Today, I finally got a person on the line. After verifying my identity she put me on hold and got disconnected. I want to know if my fax was received or not. If they don’t have a record of it, I’ll Mail the paper copy. But everything I’ve read has strongly suggested that I don’t do both.
