@Myshane wrote:
The instructions you give are not helpful. I cannot retrieve info, if I do not have sing in info from 4 years ago.
You have to sign onto your prior year online account using the exact same User ID you used to create the online account.
Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.
Use this TurboTax account recovery website to get a list of all the User ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery
If none of the user ID's received will access your prior year online account, then use the option shown in blue on the account recovery website, "Try something else"
