How did you order 2020? They are still selling 2019 on the current CD page. They haven't switched to 2020 Pre-Orders yet. Did you use the Advantage account? Did you switch the version on your account or set up another Advantage account?
How to update your Turbo Tax Advantage account…..
https://ttlc.intuit.com/questions/1900547-how-do-i-update-or-confirm-the-info-in-my-turbotax-advanta...
If you need to cancel the old version. You can sign into your Turbo Tax Advantage account and under Your Product, select to Remove Product. Once you remove the recurring product order, the Turbo Tax Advantage subscription will be cancelled as well.
How to cancel Turbo Tax Advantage
https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscriptio...
